Customer Services Administrator in Purfleet

Ref: JB 645
Main Job Details:
Job Title:
Customer Services Administrator in Purfleet
Reference:
JB 645
Sector:
Customer Service
Job Type:
Customer Services
Location:
Purfleet
Contract Type:
Permanent
Weekly Hours:
Full Time
Salary:
£16,000 to £18,213
Full Job Description:

Overview

Due to further expansion of our client’s business, they are looking for an additional  Customer Services Administrator; your 'people skills' will be just as important as your formal qualifications. We will look for a good standard of written and spoken English.

Good communication skills and a friendly personality are preferred.

Enthusiasm to work in an administration based role is key, with an interest to work in the travel industry, especially in a customer service environment would also be beneficial. An ability to work to chronological deadlines and to work as part of a team is needed. You will have a good attention to detail and be computer literate.

Duties & Responsibilities

·       Entering passenger information onto the in-house booking system correctly.

·       Printing, collating and posting initial cruise documentation to passengers, such as ticketing, pre-cruise information, itinerary change letters etc.

·       Printing, collating and posting documentation to any new and/or existing bookings.

·       Monitoring and answering the Customer Services email folder.

·       Operating our webchat facility.

·       Obtaining missing passenger information (At times by telephone/email).

Working Hours

The Customer Services Administrator will work on an alternate week rota of the following hours:

 

·       Week One: Monday to Thursday 0900hrs to 1730hrs, Saturday 0900hrs to 1700hrs.

·       Week Two: Monday to Thursday 1200hrs to 2000hrs, Friday 1000hrs to 1800hrs.

 

Remuneration

 

·       A basic salary of £16,000 - £18,213.88 per annum (Circa), commensurate with experience will be offered and reviewed annually every December.

 

Holiday Entitlement

 

·       A minimum 22 days per annum, increasing to 28 days according to length of service, pro-rated accordingly plus bank holidays will apply.

 

 

 

 

Other Benefits

 

·       A workplace pension scheme will be offered after three months continuous service.

·       Free on-site car parking.

·       Newly refurbished office.

·       Discounts on selected travel services.

·       Excellent training opportunities including the change to cruise.

 

RENATO RECRUITMENT ARE ACTING AS AN EMPLOYMENT AGENCY FOR THIS FULL TIME, PERMANENT ROLE.

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Customer Services Administrator in Purfleet

Ref: JB 645
Main Job Details:
Job Title:
Customer Services Administrator in Purfleet
Reference:
JB 645
Sector:
Customer Service
Job Type:
Customer Services
Location:
Purfleet
Contract Type:
Permanent
Weekly Hours:
Full Time
Salary:
£16,000 to £18,213
Full Job Description:

Overview

Due to further expansion of our client’s business, they are looking for an additional  Customer Services Administrator; your 'people skills' will be just as important as your formal qualifications. We will look for a good standard of written and spoken English.

Good communication skills and a friendly personality are preferred.

Enthusiasm to work in an administration based role is key, with an interest to work in the travel industry, especially in a customer service environment would also be beneficial. An ability to work to chronological deadlines and to work as part of a team is needed. You will have a good attention to detail and be computer literate.

Duties & Responsibilities

·       Entering passenger information onto the in-house booking system correctly.

·       Printing, collating and posting initial cruise documentation to passengers, such as ticketing, pre-cruise information, itinerary change letters etc.

·       Printing, collating and posting documentation to any new and/or existing bookings.

·       Monitoring and answering the Customer Services email folder.

·       Operating our webchat facility.

·       Obtaining missing passenger information (At times by telephone/email).

Working Hours

The Customer Services Administrator will work on an alternate week rota of the following hours:

 

·       Week One: Monday to Thursday 0900hrs to 1730hrs, Saturday 0900hrs to 1700hrs.

·       Week Two: Monday to Thursday 1200hrs to 2000hrs, Friday 1000hrs to 1800hrs.

 

Remuneration

 

·       A basic salary of £16,000 - £18,213.88 per annum (Circa), commensurate with experience will be offered and reviewed annually every December.

 

Holiday Entitlement

 

·       A minimum 22 days per annum, increasing to 28 days according to length of service, pro-rated accordingly plus bank holidays will apply.

 

 

 

 

Other Benefits

 

·       A workplace pension scheme will be offered after three months continuous service.

·       Free on-site car parking.

·       Newly refurbished office.

·       Discounts on selected travel services.

·       Excellent training opportunities including the change to cruise.

 

RENATO RECRUITMENT ARE ACTING AS AN EMPLOYMENT AGENCY FOR THIS FULL TIME, PERMANENT ROLE.