Reservations Consultant (Telesales)

Ref: JB 655
Main Job Details:
Job Title:
Reservations Consultant (Telesales)
Reference:
JB 655
Sector:
Sales, Travel
Job Type:
Reservations Consultant (Telesales)
Location:
Purfleet
Contract Type:
Permanent
Weekly Hours:
Full Time
Salary:
£18,213 - £20,000 - Salary is commensurate with experience and ability.
Full Job Description:

Overview

 

Our client is looking for a sales driven, enthusiastic Reservations Consultant to work within their call centre. The Reservations Consultant will be located within the busy Passenger Sales department working within a team of 13 other telesales staff and a further 17 administrative staff, handling all matters relating to cruise bookings.

 

Our client operates five vessels ex UK and all direct sale and agent cruise bookings are handled by the call centre in our head office in Purfleet (located near Lakeside Shopping Centre).

 

Duties & Responsibilities

 

        To maintain a high-quality telephone sales service to direct passengers, Travel Agents and Tour Operators.

        To answer the telephone promptly & clearly at all times

        To accurately input all data given by passengers at the time of making their booking and ensuring it is complete before finishing the call.

        Whilst most callers do have a specific grade of accommodation that they may wish to book, try to up-sell to a higher grade of accommodation, so working to a tight sales conversion.

        To maintain and deliver a high level of customer service to callers at all times

        To try and sell ancillary products and additional cruise add-ons to customers

        To be a team player and also be able to work on your own initiative.

        To be able to work on a shift rota as the office opening hours are based on a 6 day working week with cover also required in the evenings

        To achieve monthly sales targets and conversion rates

        Hold a full clean driving licence as you may be required to attend cruise Embarkations when the passengers join the vessel for their holiday or company sales days where you may be required to assist

        To be able to fly to some ports where we carry out as some embarkations and the occasional overnight in a hotel beforehand maybe required

        To be well groomed and dressed in the workplace.

        To have a happy, enthusiastic and organised approach to your work, which can be demanding, but rewarding, during peak periods of the season.

 

Starting Remuneration

 

        A basic salary of up to £18,213.88 per annum, commensurate with experience will be offered and reviewed annually every December.

        Commission earning opportunities will also be available while working in the call centre under the Company’s standard terms and paid monthly in arrears.

 

 

 

 

 

Working Hours

 

        Standard office hours are Monday to Friday from 09.00 to 17.30hrs, however The Reservations department operates from 09.00 to 20.00hrs Monday to Thursday, 09.00 to 18.00hrs on Friday and 09.00 to 17.00hrs on Saturday.

        The Reservations Consultant will therefore work eight and a half hours a day (including one hour for lunch) for five days out of the six in accordance with the rota prepared by the Passenger Manager.

        Within the rota the Reservations Consultant will be required to work every other Saturday, with a day off in the week accordingly.

        The standard shifts patterns for Reservations Consultants are:

 

• 09.00 to 17.00hrs

• 10.00 to 18.00hrs

• 12.00 to 20.00hrs

 

Holiday Entitlement

 

        A minimum 22 days per annum, increasing to 28 days according to length of service, pro-rated accordingly plus bank holidays will apply.

 

Other Benefits

 

        A workplace pension scheme will be offered after three months continuous service

        Free on-site car parking

        Newly refurbished office

        Discounts on selected travel services

        Excellent travel opportunities including the chance to cruise

 

RENATO RECRUITMENT ARE ACTING AS AN EMPLOYMENT AGENCY FOR THIS FULL TIME PERMANENT ROLE

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Reservations Consultant (Telesales)

Ref: JB 655
Main Job Details:
Job Title:
Reservations Consultant (Telesales)
Reference:
JB 655
Sector:
Sales, Travel
Job Type:
Reservations Consultant (Telesales)
Location:
Purfleet
Contract Type:
Permanent
Weekly Hours:
Full Time
Salary:
£18,213 - £20,000 - Salary is commensurate with experience and ability.
Full Job Description:

Overview

 

Our client is looking for a sales driven, enthusiastic Reservations Consultant to work within their call centre. The Reservations Consultant will be located within the busy Passenger Sales department working within a team of 13 other telesales staff and a further 17 administrative staff, handling all matters relating to cruise bookings.

 

Our client operates five vessels ex UK and all direct sale and agent cruise bookings are handled by the call centre in our head office in Purfleet (located near Lakeside Shopping Centre).

 

Duties & Responsibilities

 

        To maintain a high-quality telephone sales service to direct passengers, Travel Agents and Tour Operators.

        To answer the telephone promptly & clearly at all times

        To accurately input all data given by passengers at the time of making their booking and ensuring it is complete before finishing the call.

        Whilst most callers do have a specific grade of accommodation that they may wish to book, try to up-sell to a higher grade of accommodation, so working to a tight sales conversion.

        To maintain and deliver a high level of customer service to callers at all times

        To try and sell ancillary products and additional cruise add-ons to customers

        To be a team player and also be able to work on your own initiative.

        To be able to work on a shift rota as the office opening hours are based on a 6 day working week with cover also required in the evenings

        To achieve monthly sales targets and conversion rates

        Hold a full clean driving licence as you may be required to attend cruise Embarkations when the passengers join the vessel for their holiday or company sales days where you may be required to assist

        To be able to fly to some ports where we carry out as some embarkations and the occasional overnight in a hotel beforehand maybe required

        To be well groomed and dressed in the workplace.

        To have a happy, enthusiastic and organised approach to your work, which can be demanding, but rewarding, during peak periods of the season.

 

Starting Remuneration

 

        A basic salary of up to £18,213.88 per annum, commensurate with experience will be offered and reviewed annually every December.

        Commission earning opportunities will also be available while working in the call centre under the Company’s standard terms and paid monthly in arrears.

 

 

 

 

 

Working Hours

 

        Standard office hours are Monday to Friday from 09.00 to 17.30hrs, however The Reservations department operates from 09.00 to 20.00hrs Monday to Thursday, 09.00 to 18.00hrs on Friday and 09.00 to 17.00hrs on Saturday.

        The Reservations Consultant will therefore work eight and a half hours a day (including one hour for lunch) for five days out of the six in accordance with the rota prepared by the Passenger Manager.

        Within the rota the Reservations Consultant will be required to work every other Saturday, with a day off in the week accordingly.

        The standard shifts patterns for Reservations Consultants are:

 

• 09.00 to 17.00hrs

• 10.00 to 18.00hrs

• 12.00 to 20.00hrs

 

Holiday Entitlement

 

        A minimum 22 days per annum, increasing to 28 days according to length of service, pro-rated accordingly plus bank holidays will apply.

 

Other Benefits

 

        A workplace pension scheme will be offered after three months continuous service

        Free on-site car parking

        Newly refurbished office

        Discounts on selected travel services

        Excellent travel opportunities including the chance to cruise

 

RENATO RECRUITMENT ARE ACTING AS AN EMPLOYMENT AGENCY FOR THIS FULL TIME PERMANENT ROLE