System Support Analyst

Ref: RSS = DJ 322
Main Job Details:
Job Title:
System Support Analyst
Reference:
RSS = DJ 322
Sector:
IT
Job Type:
System Support Analyst
Location:
Purfleet
Contract Type:
Permanent
Weekly Hours:
Full Time
Salary:
£22,000 - £23,000 - Salary is commensurate with experience and ability.
Full Job Description:

Internal Account Manager & System Support Analyst

 

Due to further expansion of our business, our client is looking for someone to join our growing Data Team. The role will be located at their head office in Purfleet, near Lakeside, working within a busy team handling matters of team organisation, stakeholder management and support of our booking systems and web sites.

 

This is an opening for an individual who's organised, diligent, has great communication skills and a positive attitude to work alongside the wider team.

 

You will be trained on the job, but the ideal candidate will be a competent writer and be comfortable creating and editing documents that clients and team members will use as the main guide for a project and its requirements. You would be naturally good on the phone with clients and dealing with tricky situations.

 

Experience of working with web systems and websites is a bonus.

 

The role includes supporting a wide range of internal company users (based both in the office and in international offices) for a variety of web sites and booking systems. This could mean providing ad-hoc phone or email support and training, through to writing proactive guides to help users in their day-to-day duties. There will also be an element of supporting your manager in meetings and helping organise team diaries.

 

General duties would include:

 

·        Learning complex systems – how they work, how you use them and what the various parts of the systems require to be used in the correct manner

·        Dealing with support requests – listening to issues and gathering enough information to sufficiently investigate reported issues

·        Provide support and training to the wider business on system usage

·        Collate bug reports and send them to the relevant teams to be processed

·        Organisation of tasks across multiple team members

·        Attending meetings, taking notes and writing them up

·        Support with testing systems to make sure they meet the specifications

·        In all these areas, positivity, organisation, communication skills and a keen attention to detail are key.

 

You will be required to work within a team environment, but also can work on your own initiative. You should have good interpersonal communication skills and should have the ability to work under pressure and manage your own priorities.

 

Requirements

 

·        Advanced computer user (Outlook, Word, Excel, Web sites/systems)

·        High level of organisation

·        Diligent note keeping

·        Ability deal with pressure situations

·        A very keen eye for detail

·        Experience working in the travel industry in a similar role would also be an advantage

 

Remuneration

 

A starting salary of up to £23,000 per annum commensurate with experience will be offered and reviewed annually in December.

 

Working Hours

 

·        Standard office hours are Monday to Friday from 09.00 to 17.30hrs, however the working hours for this role may also be 08.30 to 17.00hrs depending on workload.

·        There may be occasions when work is required outside of the contracted hours, (such as updates to systems / running lengthy reports / website uploads) which must be carried out outside of working hours or at the weekend.

 

Holiday Entitlement

 

·        A minimum 22 days per annum, increasing to 28 days according to length of service, pro-rated accordingly plus bank holidays will apply.

 

Other Benefits

 

·        A workplace pension scheme will be offered after three months continuous service

·        Free on-site car parking

·        Newly refurbished office

·        Discounts on selected travel services

·        Excellent training opportunities including an Educational Cruise.

 

RENATO RECRUITMENT ARE ACTING AS AN EMPLOYMENT AGENCY FOR THIS FULL TIME, PERMANENT ROLE.

Latest Jobs

Property Lettings Progressor and Administrator in Greenwich

Lettings Progressor, South East England, Greenwich

£20,000 to £23,000 - Salary is commensutae with experience & ability

View Full Details

Marketing Administrator in Gillingham

Marketing Administrator, Gillingham

£18,000 to £21,000 - Salary is commensurate with experience & ability

View Full Details

Management Accountant in Purfleet, Essex

Management Accountant, Purfleet

£28,000 to £30,000 - Salary is commensutae with experience & ability

View Full Details

Property Lettings Negotiator in Greenwich

Lettings Negotiator, Greenwich

£15,000 to £30,000 - Salary is commensurate with experience & ability

View Full Details

System Support Analyst

Ref: RSS = DJ 322
Main Job Details:
Job Title:
System Support Analyst
Reference:
RSS = DJ 322
Sector:
IT
Job Type:
System Support Analyst
Location:
Purfleet
Contract Type:
Permanent
Weekly Hours:
Full Time
Salary:
£22,000 - £23,000 - Salary is commensurate with experience and ability.
Full Job Description:

Internal Account Manager & System Support Analyst

 

Due to further expansion of our business, our client is looking for someone to join our growing Data Team. The role will be located at their head office in Purfleet, near Lakeside, working within a busy team handling matters of team organisation, stakeholder management and support of our booking systems and web sites.

 

This is an opening for an individual who's organised, diligent, has great communication skills and a positive attitude to work alongside the wider team.

 

You will be trained on the job, but the ideal candidate will be a competent writer and be comfortable creating and editing documents that clients and team members will use as the main guide for a project and its requirements. You would be naturally good on the phone with clients and dealing with tricky situations.

 

Experience of working with web systems and websites is a bonus.

 

The role includes supporting a wide range of internal company users (based both in the office and in international offices) for a variety of web sites and booking systems. This could mean providing ad-hoc phone or email support and training, through to writing proactive guides to help users in their day-to-day duties. There will also be an element of supporting your manager in meetings and helping organise team diaries.

 

General duties would include:

 

·        Learning complex systems – how they work, how you use them and what the various parts of the systems require to be used in the correct manner

·        Dealing with support requests – listening to issues and gathering enough information to sufficiently investigate reported issues

·        Provide support and training to the wider business on system usage

·        Collate bug reports and send them to the relevant teams to be processed

·        Organisation of tasks across multiple team members

·        Attending meetings, taking notes and writing them up

·        Support with testing systems to make sure they meet the specifications

·        In all these areas, positivity, organisation, communication skills and a keen attention to detail are key.

 

You will be required to work within a team environment, but also can work on your own initiative. You should have good interpersonal communication skills and should have the ability to work under pressure and manage your own priorities.

 

Requirements

 

·        Advanced computer user (Outlook, Word, Excel, Web sites/systems)

·        High level of organisation

·        Diligent note keeping

·        Ability deal with pressure situations

·        A very keen eye for detail

·        Experience working in the travel industry in a similar role would also be an advantage

 

Remuneration

 

A starting salary of up to £23,000 per annum commensurate with experience will be offered and reviewed annually in December.

 

Working Hours

 

·        Standard office hours are Monday to Friday from 09.00 to 17.30hrs, however the working hours for this role may also be 08.30 to 17.00hrs depending on workload.

·        There may be occasions when work is required outside of the contracted hours, (such as updates to systems / running lengthy reports / website uploads) which must be carried out outside of working hours or at the weekend.

 

Holiday Entitlement

 

·        A minimum 22 days per annum, increasing to 28 days according to length of service, pro-rated accordingly plus bank holidays will apply.

 

Other Benefits

 

·        A workplace pension scheme will be offered after three months continuous service

·        Free on-site car parking

·        Newly refurbished office

·        Discounts on selected travel services

·        Excellent training opportunities including an Educational Cruise.

 

RENATO RECRUITMENT ARE ACTING AS AN EMPLOYMENT AGENCY FOR THIS FULL TIME, PERMANENT ROLE.